domains manage in Carbonio CE

Manage Domains

Options for setting up accounts, mailing lists, and general resources are available on the Manage Domains page.


This page includes a list of all domain accounts as well as details on their kind and status.

Using the text box above the list, you may filter the list, and the + button lets you add a new user.

When an account is clicked, a new panel with various details and settings, including the name and aliases, if any, the status (see below), and the creation date, is opened. Select a domain and a new alias in the opening dialogue box, then click + to add the alias to the user. The aliases may be simply handled by selecting the MANAGE ALIAS button.

The upper right corner of the panel has buttons that may be used to modify or delete users as well as redirect to their mailboxes.

The majority of the options available when modifying a user’s account are the same as those in the Create New Account section.


The values that have been modified are accompanied by a circular arrow icon. If you hover on that icon, you will see the inherited value, while if you click on it you will restore the COS value.

Available Delegate’s Rights

The Rights that can be granted to a user are basically to read, write, and send emails, and to access e-mails folders. Rights can be granted when editing an account, in the dedicated Delegates tab. Rights can be granted using a Simplified or an Advanced method.

The Simplified method permissions are granted using checkboxes:

  • read, access with no permission to change

  • read/write, full read and write permission

  • send, the recipient will see as sender the selected user

  • send on behalf, similar to the previous. the recipient will see the the sender’s e-mail preceded by the string On behalf of

In the Advanced method, rights are given in a slight different way and can be defined in a more granular way. In the SET RIGHTS step it is possible to grant the following rights: Send Mails onlyRead Mails onlySend and Read MailsManage and Send, Read, and Manage Mails (all of the above). Depending on the choice, the bottom part will show additional options, according to the following table.


Additional options

Send Mails only

Send, Send on Behalf of

Read Mails only

folders to share

Send and Read Mails

Send, Send on Behalf of; folders to share


Folders to share

Send, Read, and Manage Mails

Send, Send on Behalf of; folders to share

A list of the currently active sessions may be seen at the bottom of the panel. For instance, if a user has signed in from three separate devices and has never logged out, three sessions will be displayed. When choosing one of them, pressing the END SESSION button will end that particular session.

Make a new account

When you click thAdd button, a dialogue box that lets you configure the new account’s fundamental settings appears.

Step 1: Create New Account John Smith

We create the first account for the CEO of ACME Corporation and provide the following data.

  • NameMiddle Name Initials, and Surname will be used to define the user name. We use only Name (John) and Surname (Smith), which result in the JohnSmith username.


    You can change the automatically generated username at will, for example to match company policies.

  • Password is the one used by John for the first login only

  • User will change password on the next login requires that John, after the first log in (and before accessing his mailbox) must change the password.

We also explicitly configure the Account Status (see the list of possible values), but do not change the Default COS. Click the CREATE WITH THESE DATA button to create the account


When assigning a COS to a user, all the values defined in that COS will be inherited by the user. They can be later changed on a user basis later, when editing the account.

(Optional) Step 2: Send OTP to John Smith

Once the account has been created, you can optionally create an OTP code for John Smith, that he can use to quickly access his account.

Account statuses

A user account can be in one of the following statuses.

  1. Active. The account is enabled and ready for everyday operations: the user can log in and send and receive e-mails.

  2. Under Maintenance. This state occurs during maintenance operations on the domain or account: backup, import, export, restore. The user can not login, e-mails are queued on the MTA.

  3. Locked. The account can not be accessed by the user, but incoming e-mails are still delivered. This status can be set for example if the user violates the terms of service or if the account has been cracked

  4. Closed. The user is not allowed to log in, incoming e-mails are rejected.

  5. Pending. This status is usually seen during the account creation, when it is not yet active. User can not log in, incoming e-mails are rejected.

  6. LockOut. This is the only status that can not be set. It is applied automatically when the log in attempts fail for a given number of times. It is a preventive measure to avoid unauthorised access of brute force attacks. The account will not be accessible for a given interval (“lockout period”)


    Both the number of failed attempts and the lockout period can be configured.

Create New Global Admin
mailing list

Creating a mailing list is as easy as clicking the Add button, which launches a tabbed modal dialogue where you may customise the 

You may give the mailing list a name, address, and description in the first tab, and you can add members in the second by entering their email addresses in the test box.


E-mail addresses are auto-completed while typing.

Advanced options, such as limiting the members who are permitted to send emails to the list, the procedures for subscription and unsubscription requests, and the mailing list’s owners, may be set up under the third tab.
The last tab summarises the options; at this point, you may either go back to any of the earlier sections and make changes, or you can move on to creating the mailing list.
A mailing list may be further customised by adding aliases, which function similarly to email accounts, modifying the owners and members, and allowing certain people to send emails to the mailing list.
Restore Account
You may restore a mailbox’s preferences and contents in exactly the same condition as when it was removed by using the Restore Account process.
A new account (the Destination Account) is formed when a Restore Account is initiated, and all things present in the source account at the time of deletion are restored in the destination account, together with the folder hierarchy and all user data. If Apply HSM Policy after the restoration is not checked, all recovered objects will be generated in the current main store.


When restoring data on a new account, shared items consistency is not preserved. This is because the original share rules refer to the original account’s UUID, not to the Destination Account, which has a completely different UUID.

Enter an email address in the text box or choose an account from the list to begin the process.
Next, pick the options to apply for the Restore by clicking the CONFIG tab:
  • Which time and date should the account be restored to?
  • Choosing whether to utilise the account’s most recent status
  • If necessary, restore External Data Sources
  • Choose a recipient email for the notice of the successful restore.


    This could be the alternate e-mail of the user whose account is being restored.