Zextras Suite is a comprehensive solution that integrates easily with Zimbra Open Source Edition, preventing problems like conflicts with Zimbra.

Security (including encrypted communication channels, 2FA, and SAML authentication), data protection and ownership (you own your data: pick where to keep data and backups, what to delete, and so on), and full GDPR compliance are a few of the strong aspects of Zextras Suite.

The Zextras Suite is divided into modules, which may be bought in various bundles based on the available licences. details about Zextras Store.

  • The authentication layer known as Zextras Auth is in charge of handling login procedures, access to mailboxes, and other modules.
  • The main focus of Zextras Backup is on how to save your mail, documents, and data. The subject also covers advanced backup techniques, which include disaster recovery, and restore strategies for retrieving deleted files or accounts.
  • Zextras Mobile makes it possible to control how mobile devices access the Zextras modules, shared resources, and the address book.
  • Zextras Powerstore includes sophisticated ideas and methods for managing storage on Zextras.
  • Administrators may do sophisticated administration tasks using Zextras Admin.
  • With Zextras Drive, you may collaborate with all of your coworkers on draughts, complete papers, films, and other types of data.
  • A collaborative editing environment for documents, spreadsheets, presentations, and other types of content is offered by Zextras Docs.
  • The comprehensive chat, videoconferencing, and remote presentation platform Zextras Team

An administrator can activate or disable a module on a per-module basis. There are instructions for this in the manual for each module.

Further resources

In addition to the various modules, the Zextras ecosystem includes a community site, this technical documentation page, and a customer service portal.

One can open a ticket on the customer support site for licenced users—current customers and those who have begun a trial—to report bugs or to report issues with Zextras Suite. Non-licensed users can obtain assistance at the official forum (for more information, see the section below under Community).

The next part provides a more detailed explanation of both technical and community documentation.

Users and Documentation Types

The online Community Documentation for Zextras Suite is a supplement to this documentation, which is housed on and is made up of numerous components. They have a variety of intended audiences yet are all accessible. Zextras Suite’s usual customers fall into one of these categories: Administrators or common users.

This manual clearly explains the Web GUI, the features offered by Zextras Suite, how to activate and configure the modules, and how to do routine administration duties.

The following components are found in Docs, which is primarily intended for administrators:

  • list of Zimbra versions and Zextras Suite compatibility
  • Installation instructions for Zextras Suite, including prerequisites and configuration advice
  • A separate manual for each module
  • Quick and comprehensive command reference. A complete list of all CLI commands that may be used to control the module is supplied at the conclusion of each module. Each command has a link to the complete reference that lists all the parameters and command examples. Additionally, a specific CLI section is supplied with the fast and comprehensive CLI references.
  • Since 3.0.0, changelogs are accessible for all versions.

The community is made up of a number of components; its strongest asset is a sizable library of articles, which is complimented by the official discussion forum, where community members may engage, look for helpful resources, offer their own comments, share their experiences, or comment on articles. Additionally, non-licensed users may utilise the forum to seek assistance and support.

Users may discover instructions, how-tos, and more general information about the functionality in the categories that have been created for the material on this website.

The articles on Zextras Suite and Zimbra 9 OSE are categorised more specifically as follows:

  • The blog features news, release notes, and other content.
  • The Admin Guides, appropriate for Admins
  • The User Guides are designed for Regular Users, or anybody who utilises Zextras Suite’s features but does not require access to administrative features and options.

An Administrator oversees Zextras Suite’s installation, access policies, configuration, and other aspects in addition to utilising it. Resources for administrators are available in the Community as well as this documentation. Here is a list of several noteworthy resources, in particular:

At Docs:

  • Suite Zextras Installation Manual for Zextras Suite
  • The offered backup options, Zextras Backup Restore Strategies, and Zextras Backup Advanced methods are all included in the software’s architecture.
  • Zextras Team is used for business video conferences and chat.
  • Zextras Auth authentication and login
  • Reference for CLI Command

In the community

  • setting up Zimbra OSE
  • Zextras Suite may be customised in a number of ways.
  • various resources connected to security
Consider installing Zextras

You may download a free trial of the most recent version of the Zextras suite to try it out. After submitting a form, you will receive a link to download an image that you can use to install Zextras Suite as a virtual machine or on a real server. The installation guide includes system requirements, key details, and the actual installation instructions.

List of compatibility

Zimbra’s Zextras Suite and its zimlets are available in all of the official languages that the company supports.

Unofficial languages can still be used, but they are not supported by Zimbra and need to be added.

Various Languages

The primary language of Zextras Suite is English, and it also supports the following languages:

These include, to the best of our ability, the Zextras Administration Zimlet as well as the Client components (Drive, Team, and Docs Zimlets, as well as the Client Zimlet and any other collateral client entity).

There are currently no plans to translate or internationalise the Zextras CLI.

Zextras provides skilled persons who want to assist with translation with access to an online translation platform for volunteer translators.

Zimbra does not presently enable translation, however it is encouraged even though we cannot guarantee when it will be officially included.

For further information on the subject or to offer your services as a volunteer translator, e-mail
Zimbra Webclient’s Zextras Theme
For the Zimbra Network Edition and Zimbra Open Source Edition, the Zextras Theme for the Zimbra WebClient is a sleek UI theme.

Both Zimbra 8 (8.6 and above) and Zimbra 9 are compatible with it.
Users of Zextras Suite just need to update their software to get the theme as it is already included in Zextras Suite as of version 3.1.5.

Users of the Zimbra Network Edition and Zimbra Open Source Edition who do not additionally use the Zextras Suite can get the theme for free at and manually install it by following the steps below.
Installer’s Manual
The theme will be downloaded and deployed by the Zextras Suite installer.

In addition, any compatible Zimbra Open Source Edition and Zimbra Network Edition versions can manually download and install the theme by following these easy steps:

  • Download the correct package from the Zextras website for your distribution.
  • To your server, copy the package.
  • Run the command tar zxvf zextras-theme-*.tgz to unpack it.
  • cd zextras-theme-installer &&./ should be executed as root.
  • After the installation is complete, execute su – zimbra -c ‘zmmailboxdctl restart’ to restart the mailboxd service.
Activating the theme
Users may discover the Zextras Theme in their account preferences under “Appearance” after the installation.

Choose the “Zextras” option, save, and approve the reload when requested to activate it.
Services and service management Each Zextras Suite module is made up of many “services,” each of which offers a unique set of functionality.

All modules at the very least contain the module service, which controls the whole module; deactivating the service’s auto-start function will block the module from loading when the mailboxd service begins.

Service Management: The following module commands may be used to manage services using the Zextras CLI:
  • Lists all services and displays their status in getServices.
  • doStartService [serviceName] initiates the launch of the specified service.
  • Stops the service using “doStopService [serviceName]”identity service
  • service restarted with the command “doRestartService [serviceName]”identity service
If a module may be started or ended, the getServices command will indicate this, for example:
The getServices command will additionally show the following information if a service cannot be started:
These are the services that are offered for each module. The same sub-commands for each service, such as could_not_start_because, could_start, could_stop, and running, are accessible.
How to file a problem report
The best manner to report a Zextras Suite issue is the one that enables the Technical Support Team and the Reporter to work together to solve the problem in the quickest and most effective way possible.
The most crucial first step is to prepare a precise and comprehensive report that details the issue you encountered and attach it to the bug report or ticket you are opening. In these cases, the Technical Support Team can investigate the problem right away without the need to request additional information. It can be necessary to run commands, provide screenshots, outline the procedures to replicate the issue, and other things while creating such a report. The methods for learning about Zextras Suite and its modules are the main topic of this section.
Step-by-step directions
Please follow these steps to report a Zextras Suite issue:
  • Make sure you choose the proper version of your Zextras installation as you go through the relevant portions of the Technical Documentation to see if you can discover any helpful tips.
  • Find out whether there are any articles on the Community that address a solution to your issue.
  • Ensure that the issue you are reporting is a software one (see “issue” definition).
  • The What information to include in your report portion of this page lists all the information that should be gathered.
  • Create a case with the most details available in the Zextras Support Portal at
  • The meaning of “issue”
  • While you as a user may encounter a variety of issues, the Technical Support Team cannot always be of assistance.
The Technical Support Team will not be able to assist you in certain situations:
  • Despite our best efforts to offer the most equitable licencing arrangement, we are aware that not every single consumer in the globe will be satisfied. Please contact the Sales Team using the form you can find at if you believe that the Zextras Licencing does not meet your demands and would like to voice your opinion.
  • Problems with older Zextras Suite versions: In order to offer better service, technical help is only available for the most recent Zextras Suite version. Update Zextras Suite if you are not using the most recent version; if the problem still exists, submit your report in the manner outlined in the section below.
  • Hardware-related issue: The Technical Support team will not be able to assist if the server on which Zextras is installed is not functioning properly. However, Zimbra’s tweaking Guidelines are a good resource for optimisation and tweaking possibilities.
  • In these situations, the Technical Support Team will be eager to assist:
  • Bug reports: If you use a Zextras feature and get an error message or some unexpected behaviour as a result (for instance, you change the Backup Path, but backups are saved somewhere else), let the Technical Support Team know so they can forward your report to the appropriate development team.
  • We at Zextras are always interested in hearing what additional features our customers would like to see added to the Zextras Suite. Please file a case on the Support Portal to the Technical Support team if you have an idea for a new feature.
  • Configuration or customization not applied: The majority of tickets fall within this category, including those that, despite (seemingly) being correctly setup, do not get emails from an account, do not display the custom corporate logo on the login page,
Equipment of the trade
The following tools will undoubtedly be useful for gathering the data you need to submit a bug report:

  • a method of accessing the log files on your Zimbra server (using less after an SSH connection will work well)
  • The Dev Mode of the Zimbra Web Client
  • The development tools for your browser (Web Developer for Firefox, Developer Tools for Chrome)
  • Management of log levels in Zextras Suite
When there is a problem, on the Core tab of the Zimbra Administration Console, set both the Log Level and Notification Level to Debug in order to get meaningful information from the log files.

The Zimbra Administration Console may become stuck while loading a page on Zimbra 8.x versions and later after increasing the Log and Notification Levels and entering into Dev Mode.

When this occurs, it’s likely that the Zimbra DoS filter is preventing access since so many connections are being made in Debug Mode. Please visit the area specifically dedicated to Zimbra DoS Filter to learn more about it, its settings, and how to modify them for faster loading.
What details to provide in your report?
You should include varied information in your report depending on the Zextras module on which you encounter a problem, the majority of which are available as output of CLI commands. Therefore, in order to issue these instructions, console or SSH access to the mailserver is needed.

When opening a ticket on the Support Portal, be sure to include all the details specified in the ticket-common-information_title. The relevant section, devoted to each Zextras module, may then be skipped to learn more.
Set the mailbox.log file’s verbosity to debug before replicating the problem by running the command zxsuite config global set attribute ZxCore_LogLevel value 0. To prevent the disc from being clogged with logs, make sure to reset it to 1 when the process is complete.\
Aid us in enhancing Zextras Suite.
In the “Core” section of the Zextras Administration Zimlet, a checkbox that says “Send full error data to Zextras to help us improve Zextras Suite” is present. This will enable us to collect a wider range of error information to help us enhance Zextras Suite, such as:
  • complete stack traces and error messages.
  • Email accounts.
  • Brand, model, and ID of a mobile phone.
  • Headers and Contents of Messages.

Automated systems will handle this data, and only software analysis and bug hunting will be done with it.

By setting the ZxCore_SendFullErrorReports Zextras Core value to TRUE, you may also make this functionality available.

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