Troubleshooting Zextras Mobile

Account Tracking and Mobile Troubleshooting

The Account Logger function in Zextras Suite aids in mobile troubleshooting.

It produces a distinct logfile for each user, and the log verbosity of this logfile is fully independent of the main log’s verbosity (/opt/zimbra/log/sync.log).

• To enable an Account Logger, run the following CLI command as a Zimbra user:
• doAddAccountLogger account debug|info|warn|err|crit log file’ zxsuite mobile
• To uninstall an Account Logger, use the following command:
• doRemoveLogger id|all_loggers zxsuite mobile
• Use the following command to obtain a list of all active Account Loggers:
• account loggers zxsuite mobile

Example

Mr.User (user@example.com) is having problems with his mobile device.

Add an Account Logger to his account to store all of his sync actions in a separate log so you can see what’s going on:

doAddAccountLogger zxsuite mobile user@example.com /opt/zimbra/log/user@yourdomain.log debug

Users of Outlook 2013 should add the “window_size 1” parameter to the doAddAccountLogger command to sync items one by one. This will both speed up the sync process and offer easier-to-read logs, allowing you to better discover the frequent Sync Loop difficulties that plague this client.

Outlook The most crucial Outlook troubleshooting advice is to keep your Outlook up to date. Older versions had an insufficient/unstable Exchange ActiveSync implementation, and each subsequent version substantially improves this software’s usefulness as an EAS client.

Advanced Logging in Outlook

Outlook 2013 has the ability to enable a “Advanced Logging” mode, which might be beneficial for troubleshooting. To understand more about “Global” and “Advanced” logging, please check this Microsoft Knowledge Base article.

Outlook Sync Problems folder

By switching to “Folder List mode” (keyboard shortcut: CTRL + 6) you may access the “Sync Issues” folder, which contains information on both local and distant synchronisation difficulties.